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UBA Reinforces Commitment to Efficient Customer service Delivery

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By Dan Premo & Segun Lawal(iroko)

…Celebrates staff with renewed focus on Integrity, Enterprise and Excellence

Africa’s leading financial service merchants, The United Bank for Africa Plc (UBA) recently expressed its commitment to excellence in customer service, by celebrating members of staff who have strived to implement the Bank’s core values of Enterprise, Excellence and Execution.

The Eko Hotel Expo Centre, Lagos, Nigeria recently played host to customers, captains of industry, dignitaries from politics and diplomacy, staff and Board members from its 19 African country network, to witness the 2017 UBA CEO Awards.

Established in 2008, the prestigious Awards event seeks to celebrate outstanding performance within the UBA Pan-African family, thus showcasing excellence, significant innovation and service as key areas of the Group’s business.

UBA’s industry-leading recent promotion of 3000 staff members illustrated the Bank’s appreciation of their contributions and their service delivery to customers. Amongst a distinguished audience, the Bank and senior management on Saturday night again celebrated its staff at the CEO Awards Ceremony, in UBA’s inimitable style – bringing together Lions and Lionesses from across Nigeria and Africa.

L-R: CEO, UBA Francophone Africa, Mr. Emeke Iweriebor, Executive Director, Lagos & West, Mr. Ayo Liadi, Award Winner & MD/CEO, UBA Cameroun, Mr. Isong Udom; and CEO, UBA Anglophone Africa, Mr. Oliver Alawuba, at the Annual UBA CEO Awards which was held in Lagos

In the Over 10 Awards given, of each award category, the GMD, Kennedy Uzoka regaled winners saying: “We recognise and appreciate that there are so many staff members who have demonstrated aspects of each of our core values, but we have had to single out the very best. We celebrate our Lions and Lionesses who used their ingenuity and creativity, as well as their industry experience and passion, to work tirelessly to deliver excellent service to our customers and to continue to achieve exceptional results within the Group’.

Various winners emerged having excelled in innovation and execution across Africa. There were also those who were rewarded for their entrepreneurial abilities. The CEO of UBA Ghana, Mrs Abiola Bawuah was chosen in the special award category of “Business Leader who defied all odds and opened up new opportunities for the Bank”. Mrs Bawuah was described by the GMD as ‘a relentless CEO who breaks barriers, extends the horizon and motivates, inspires and encourages others.’

On the night, Ibrahim Ogbanagbo, the UBA security staff at the UBA Oba Akran branch in Lagos, who found $10,000 cash belonging to a customer and returned it to the customer stole the show. Ogbanagbo talked about how the $10,000 could have changed his life and how he could have taken it, but how his upbringing, as well as UBA’s value and focus on Integrity would never have allowed him to do so. He was given the Excellence Award for his display of honesty and integrity.

CEO, UBA Francophone Africa, Mr. Emeke Iweriebor, Executive Director, Lagos and West, Mr Ayo Liadi, CEO, UBA Anglophone Africa, Mr. Oliver Alawuba, Award Winner and MD/CEO, UBA Tanzania, Mr. Peter Makau, at the Annual UBA CEO Awards which was held in Lagos at the weekend

The Group Chairman, Tony Elumelu went on stage to congratulate Ogbonagbo personally. Elumelu said that Ogbanagbo exemplified someone who is committed to the hallmarks of Excellence in the execution of his duties.

“This is an example to us all. How anyone, no matter their position in our Group can distinguish themselves and set an example. Today, we stand here to celebrate a junior UBA staff member, who returned money that was misplaced and who through this action, gained much more than he could ever have imagined. As a leading pan-African bank, this is what we stand for and we commend Ibrahim Ogbonagbo for living the principle of integrity” Elumelu said

Mr Ogbonagbo was not only recognized and awarded the 2017 CEO Excellence Award, but he warmed the hearts and minds of many.  He received a standing ovation, as well as rewards from dignitaries in the audience who came on stage to acknowledge him. The Governor of Adamawa State , Alhaji Bindo Jibralla pledged the sum of $5,000 and he also received a personal commitment of $10,000 from the Governor of Bauchi state, Alhaji Mohammed Abdullahi Abubakar.  The Deputy Senate president, Senator Ekweremadu said that Ogbanagbo’s name will be announced at the floor of the Senate during plenary and will be given the sum of N5,000,000 by the Senate.

The theme for the night was “the Journey of UBA”, brought to life by an African entertainment concept, crisscrossing the length and breadth of Africa and highlighting UBA’S Pan-African vision, starting with its oldest region, West Africa and showcasing East and Southern Africa, as well as the significant presence of an African Bank in New York, London and Paris.  There was dance and prose, rhythm and theatre . There were also loved artistes including Dare Art-Alade who opened the show with a terrific rendition of the Nigerian National Anthem, Adekunle Gold, Dr. Sid, Flavor N’abania, P-Square, Awilo Longomba from the Congo and the undisputed King of Juju music, King Sunny Ade. Guests and dignitaries, management and staff of UBA found themselves letting their hair down and throwing protocol to the wind.

GMD/CEO, UBA Plc, Mr. Kennedy Uzoka; Deputy Senate President, Sen. Ike Ekweremadu; Group Chairman, UBA Plc, Mr. Tony Elumelu; Governor of Adamawa State, His Excellency Bindow Jibrilla, at UBA CEO Awards which was held in Lagos at the weekend

Governors of Adamawa and Taraba States, Deputy Senate President, Senator Ekweremadu, former Governor Donald Duke, Alhaji Abdul- Samad Rabiu and many others including key industry players, diplomats, ministers and key influencers in Nigeria, as well as the CEOs and Board Chairmen of the 19 African countries in which UBA operates, democratising banking for over 14 million customers , witnessed the event.

In all it was a night to remember, an evening of reward and celebration, and perhaps most poignantly, the story of how the integrity and honesty of a UBA security staff could become the role model of an African group of over 25,000 people and a symbol of the paramount commitment of UBA to its customers.

United Bank for Africa Plc is a leading pan-African financial services group, with presence in 19 African countries, as well as the United Kingdom, the United States of America and France.

UBA was incorporated in Nigeria as a limited liability company after taking over the assets of the British and French Bank Limited who had been operating in Nigeria since 1949. The United Bank for Africa merged with Standard Trust Bank in 2005 and from a single country operation founded in 1949 in Nigeria – Africa’s largest economy – UBA has become one of the leading providers of banking and other financial services on the African continent. The Bank provides services to over14 million customers globally, through one of the most diverse service channels in sub-Saharan Africa, with over 1,000 branches and customer touch points and robust online and mobile banking platforms.

Following its listing on the NSE in 1970, UBA became the first Nigerian bank to make an Initial Public Offering while also being the first Nigerian bank to issue Global Depository Receipts. UBA shares are publicly traded on the Nigerian Stock Exchange and the Bank has a well-diversified shareholder base, which includes foreign and local institutional investors, as well as individual shareholders.

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BUSINESS

FIRSTBANK BAGS MULTIPLE AWARDS, REINFORCES ITS LEADING ROLE IN PROMOTING CASHLESS TRANSACTIONS

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Nigeria’s premier Bank and leading financial services provider, First Bank of Nigeria Limited has in 2019, been conferred with multiple awards cutting across the industry. The Bank which is also commemorating its 125 years anniversary has been widely commended for re-inventing itself and being nimble in its service delivery, whilst painstakingly adapting to the dynamic changes that have enveloped businesses, especially with the advent of globalisation.

In recognition of its high transactional volume and leading role at promoting cashless transactions and financial inclusion in the country, the Bank recently won two awards at the CBN Electronic Payments Incentive Scheme (EPIS) Efficiency Awards. The awards are: Cashless Driver: Highest Volume in Bill Payments and Cashless Driver: Highest Transaction Volume in Real-Time Payments…

FirstBank was awarded the Best Private Bank in Nigeria 2019 by World Finance Magazine and Global Finance magazine. The Bank also won the Bank of the Year in Nigeria 2019 and Best Financial Inclusion Program in Nigeria 2019  by International Investor and Best Banking Brand in Nigeria 2019 by Global Brands Magazine.

At the recently held Asian Banker International Excellence in Retail Financial Services Awards, the Bank bagged the Best Retail Bank in Nigeria  as well as Best Process Automation Initiative, Application or Programme awards. Global Banking and Finance Review named FirstBank the Best Retail Bank in Nigeria. while the Most Socially Responsible Bank – Nigeria award was bestowed on the Bank by International Finance Magazine.

Speaking on the awards, Mrs Folake Ani-Mumuney, Group Head, Marketing & Corporate Communications, First Bank of Nigeria Limited said: “These awards reinforce our leading role in critical business segments and activities like brand reputation, financial inclusion, digitisation of financial services in the industry. It is a great honour to the Bank and further proof that we are beyond comparison.. The awards are dedicated to our customers who are the centre of our business.

 

 

 

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Alienware and Dell To Deliver Supercharge Mobile Gaming and Audio Engineering

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Alienware and Dell are tapped into what the community wants – gaming solutions with more performance, portability, display technologies, and community benefits. This year at Computex 2019, Alienware and Dell will deliver on this and more. The new Alienware m15 and m17 as well as the Dell G3 15 are among Dell’s first gaming laptops to showcase a brand-new design and processors that supercharge the PC gaming experience. Two Alienware branded headsets, several new display technologies, a new esports investment in education, blue light reduction, and custom home installation round out the offerings.

“Gamers across the globe have high expectations from Alienware and Dell when it comes to our gaming products and without a doubt our latest announcements will exceed even the highest of expectations out there,” said Frank Azor, vice-president, and general manager of Alienware, G Series, and XPS at Dell. “To get to this point it has taken over two decades of uncompromising commitment to gamers, the collaboration of an incredibly talented and devoted team, and an ever-expanding group of top-tier partners.”

Alienware introduces a totally redesigned Alienware m15 and m17 that is leaner, more advanced and more powerful than its predecessor. With a starting weight under 4.7lbs and 5.8lbs* respectively, Alienware is proud to release its thinnest 15” and 17” gaming laptops to date. Not only do they introduce Alienware’s new Legend industrial design, announced earlier this year at CES, the new Alienware m15 and m17 also introduces innovation culminating from everything the Alienware design team has learned over the years – giving them a clean slate to design around anticipated issues and enabling them to reach new heights in sophistication.

The Alienware m15 and m17 are engineered for gamers who prioritise mobility without compromise to performance by offering Intel processors and NVIDA GeForce GPUs. Numerous display technologies enhance gameplay with the m15 being the world’s first 15” laptop to feature Tobii eyetracking, and the m17 being the world’s first laptop to feature Eyesafe® display designed to lower blue light emissions, while maintaining vivid colour integrity. Gamers can also choose between 144Hz, 240Hz and the newly available OLED displays. The latest Alienware Cyro-Tech 3.0 offers a newly optimized thermal module design to improve cooling performance, increasing airflow by 20% over the previous generation of the m15 and 25% on the m17. Additional design features include an all-magnesium chassis, smooth-edge, narrow-bezel design, re-engineered keyboard, precision-point glass touchpad, SSD-only storage, and per key RGB LED AlienFX lighting.

In its G Series family of gaming laptops for budget-conscious and entry-level players, Dell’s G3 15 comes to this year’s Computex with even more to offer at a competitive price point. Delivering plenty of power and performance, the new Game Shift feature enables maximum fan speed for optimal processor performance during periods of intense gaming with the click of one button. The 15-inch G3 also shows its outward innovations through a thin and sleek design, narrow borders, optional 144Hz gaming display, 4-zone RGB backlit keyboard and a new S-curve design to accommodate larger component ports near the back.

The 9th Gen Intel Core mobile CPUs offer desktop-calibre performance to gaming and creator laptops, delivering up to 5.0 GHz Turbo, 8 cores, and 16 threads, on a platform that handles everything from demanding AAA games to taxing creative workloads like editing and rendering, even when on the go. Complementing this is NVIDIA’s new GeForce GTX 1660 Ti graphic cards, built with the breakthrough graphics performance of award-winning NVIDIA Turing architecture, a blazing-fast supercharger for today’s most popular games. Available on GeForce GTX 1660Ti and RTX 2060, 2070 and 2080 graphics options, HyperEfficient VR technology delivers up to 8-phase graphics voltage regulation and 6-phase processor voltage regulation for longer sustained high-performance.

Listening closely to the gaming community and catering to the needs of different gamers, Alienware is excited to launch the next generation of wired gaming headsets – the Alienware 7.1 Gaming Headset and Alienware Stereo Gaming Headset.

The new range of headsets feature hand-picked 50mm high resolution drivers that have been custom tuned to provide amazing audio clarity. The specially sculpted, deeper audio chambers amplify the resonance and the memory foam ear pads provide a high level of noise isolation. All this is packaged into a sleek, iconic Alienware Legend Design with non-exposed extenders, and a retractable boom microphone that help create a beautiful seamless outline.

Enjoy a fully immersive surround-sound gaming experience with the Alienware 7.1 Gaming Headset, with pinpoint accurate sound positioning and astounding clarity. The retractable boom microphone provides consistent voice clarity in team gameplay. Comfort fit earcups incorporating a hybrid of leatherette, sports fabric and memory foam create a deeper acoustic chamber with noise isolation that complements the high-resolution audio. The cushioned leather headband with the ideal clamp force ensures no slippage during those long hours of gaming.

Created to provide unparalleled clarity, the Alienware Stereo Gaming Headset combines the high-resolution audio of the hand-picked 50mm drivers in custom-tuned audio chambers which allows for fuller, more resonant sound and incredible clarity even during the most chaotic gameplay Combining both plush memory foam and sports fabric in the ear cups and textured fabric headband, the headset provides optimal cooling, comfort and noise isolation during marathon gaming sessions.

Gamers will also enjoy the cross-platform compatibility these headsets provide via the detachable 3.5mm cable that makes it compatible with a variety of gaming platforms.

Dell G7 17” and Alienware m17 will be first to offer next generation Eyesafe® display optimised to reduce blue light exposure. This display option will be added to the Alienware Area-51m in June; Dell plans to expand Eyesafe® display across the entire Alienware portfolio in coming months.

Eyesafe® reduces high energy blue light emissions while maintaining colour accuracy. With many gamers engaging in extended screen time, this added functionality intelligently manages light energy at the source, selectively reducing potentially damaging blue light and dispersing it across the light spectrum. Prolonged exposure to blue light from a typical display may have health impacts that can lead to dry, irritated eyes, trouble sleeping, blurred vision reduced attention span and concentration1.

Alienware has long been ingrained in the esports community as an investor, advocate, fan as well as the gaming system of choice for competitive and professional gamers around the world. As esports continues to increase its global popularity, universities understand the benefits of dedicated technology consultants and solutions and are turning to Dell Technologies to bring esports into their curriculum. With the numbers on the rise accordingly to National Association of Collegiate esports, more than 130 universities belong to the National Association of College Esports, more than 475 colleges offer esports clubs, and 800 high schools in North America now belong to the High School Esports League – delivering opportunities to both the students and the institutions themselves.

Committed to fostering technological literacy among youth, today Dell Technologies’ end-to-end technology solutions equips U.S. educational institutions with the ability to build varsity-level dedicated esports arenas, start esports gaming clubs or build dual-purpose spaces to support teaching, learning, and esports in a single environment. Whether students are competing on their Alienware system or designing games on a Dell Precision workstation, esports give scholars an opportunity to develop skills such as collaboration, strategy, communication and critical thinking. These life-skills are helping to better prepare students for new career opportunities that are arising in the digital era.

“We have to ensure our next generation is equipped with the skills to thrive in a digital world and need as much talent as possible to meet the needs of our future workforce,” said Jeanne Weber, Senior Higher Education Strategist, Dell Technologies. “Dell Technologies has been a partner to the education community for some time; with our commitment to esports and the explosive growth of the game, we are strategically positioned to help support these winning programs across educational institutions of every level, everywhere.”

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FirstBank demystifying financial inclusion with XploreFirst

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By News Agency of Nigeria (NAN)

Worried by the increasing rate of the unbanked population, the Federal Government, through the Central Bank of Nigeria (CBN), kicked off a campaign in 2012 to achieve 80 per cent financial inclusion of adult population by 2020.

The CBN carried out the campaign through agency banking, mobile banking/mobile payments, linkage models and client empowerment, to reduce financially excluded adult Nigerians from 46.3 per cent in 2010 to 20 per cent in 2020.

According to the CBN, the overall goal of the strategy is to promote a financial system accessible to all Nigerian adults at an inclusion rate of 80 per cent (formal and informal).

However, the 2018 Access to Financial Services Survey findings, conducted by the Enhancing Financial Innovation and Access (EFInA) department of CBN, showed that 36.8 per cent Nigerian adults were still financially excluded.

This translates to a population of 36.6 million adult Nigerians who are excluded at the moment, with 44.1 per cent male and 55.9 per cent female.

The survey also disclosed that the country had a total adult population of 99.6 million, with 39.8 per cent as the banked population, which translates to 39.7 million.

In line with the apex bank’s strategy, some commercial banks have introduced products aimed at promoting financial inclusion, educational development and financial literacy to meet the 2020 target.

For instance, First Bank of Nigeria Limited has since launched a couple of innovative products such as FirstMobile, USSD, agent banking and FirstBillsPay to enhance banking efficiency.

The bank recently added a new scheme, FirstBank XploreFirst, a promotional campaign aimed at rewarding its youthful customers, in line with its financial inclusion and educational development drive.

Chuma Ezirim, FirstBank Group Executive, e-Business & Retail Products, said the six-month promo, which kicked off on October 1, 2018 and ends in May, was a FirstBank savings account variant designed specifically for students between 18 and 29 years.

He said a minimum of N1, 000 was required to open the account and account holders were required to maintain a minimum balance of N200.

To participate in the promo, Ezirim said XploreFirst customers were encouraged to save or maintain a minimum amount of N10, 000 in their accounts during the promo period to be eligible for the scholarship raffle draw, and that incremental deposits of N10, 000 in the account entitled the account holder to multiple tickets for the raffle draw.

To this end, a total of 198 winners emerged from the promo with 18 account holders (three from each of the six geopolitical zones) rewarded with scholarships of N150, 000 at the final raffle draw totaling N2.7 million.

The 18 account holders who won the N2.7 million scholarships were Chukwuebuka Ezugba, Oluwatunmise Olorunfemi and Michael Offiong for Lagos zone.

North-Central: Patrick Oginni, Aliyu Muhammad, Confidence Umeh; North-East West: Razaq Ibrahim, Habiba Ibrahim, Abdullahi Mannir; South-East: Victoria Umo, Armstrong Akoma and Deborah Fubara.

South-South winners were Woyingi Kunoun, Shulammite Onyigabor, Stephen Okolo; South-West: Adenike Adekale,  Dorcas Agbakwuru and Oghogho  Onoigboria.

Also, the bank rewarded 180 account holders with N5, 000 (N900, 000) airtime as consolation prizes, five from each of the six geopolitical zones.

Ezirim said the initiative was targeted at the youth, especially those in tertiary institutions and the informal sector to enhance savings culture and drive financial inclusion across the country.

He noted that the initiative would be sustained by the bank in the future in line with the CBN financial inclusion mandate.

Also speaking, Olufemi Odumuboni, the bank’s Head, Youth/Women Banking, said the promo dynamics were centred at making people to engage in financial discipline.

Odumuboni said winners were selected based on certain principles that made them eligible to qualify for the draw.

He explained that apart from the N2.7 million set aside for the yearly scholarships the bank had splashed about N900, 000 on customers that emerged winners at the various monthly draws for data purchase for their mobile phones.

To FBN Head, Retail Business & Community Banking, Mr Abiodun Famuyiwa, the bank embarked on the initiative due to its belief in nation’s building.

“We started this last year and the reason why FirstBank is driving this promo is because of our belief in nation’s building.

“We cannot build a nation without the population, youths populism consists of over 50 per cent of the population.

“And this population of youths we are targeting is those in the campuses, which are actually in need of some kind of support in their education, and this is one of the driving forces of the promo,” Famuyiwa said.

He also noted that the focus of the bank in organising the promo was to have more of the youths in the bank’s database, because traditionally, people associated FirstBank with old people.  (NAN)

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