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UBA Reinforces Commitment to Efficient Customer service Delivery

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By Dan Premo & Segun Lawal(iroko)

…Celebrates staff with renewed focus on Integrity, Enterprise and Excellence

Africa’s leading financial service merchants, The United Bank for Africa Plc (UBA) recently expressed its commitment to excellence in customer service, by celebrating members of staff who have strived to implement the Bank’s core values of Enterprise, Excellence and Execution.

The Eko Hotel Expo Centre, Lagos, Nigeria recently played host to customers, captains of industry, dignitaries from politics and diplomacy, staff and Board members from its 19 African country network, to witness the 2017 UBA CEO Awards.

Established in 2008, the prestigious Awards event seeks to celebrate outstanding performance within the UBA Pan-African family, thus showcasing excellence, significant innovation and service as key areas of the Group’s business.

UBA’s industry-leading recent promotion of 3000 staff members illustrated the Bank’s appreciation of their contributions and their service delivery to customers. Amongst a distinguished audience, the Bank and senior management on Saturday night again celebrated its staff at the CEO Awards Ceremony, in UBA’s inimitable style – bringing together Lions and Lionesses from across Nigeria and Africa.

L-R: CEO, UBA Francophone Africa, Mr. Emeke Iweriebor, Executive Director, Lagos & West, Mr. Ayo Liadi, Award Winner & MD/CEO, UBA Cameroun, Mr. Isong Udom; and CEO, UBA Anglophone Africa, Mr. Oliver Alawuba, at the Annual UBA CEO Awards which was held in Lagos

In the Over 10 Awards given, of each award category, the GMD, Kennedy Uzoka regaled winners saying: “We recognise and appreciate that there are so many staff members who have demonstrated aspects of each of our core values, but we have had to single out the very best. We celebrate our Lions and Lionesses who used their ingenuity and creativity, as well as their industry experience and passion, to work tirelessly to deliver excellent service to our customers and to continue to achieve exceptional results within the Group’.

Various winners emerged having excelled in innovation and execution across Africa. There were also those who were rewarded for their entrepreneurial abilities. The CEO of UBA Ghana, Mrs Abiola Bawuah was chosen in the special award category of “Business Leader who defied all odds and opened up new opportunities for the Bank”. Mrs Bawuah was described by the GMD as ‘a relentless CEO who breaks barriers, extends the horizon and motivates, inspires and encourages others.’

On the night, Ibrahim Ogbanagbo, the UBA security staff at the UBA Oba Akran branch in Lagos, who found $10,000 cash belonging to a customer and returned it to the customer stole the show. Ogbanagbo talked about how the $10,000 could have changed his life and how he could have taken it, but how his upbringing, as well as UBA’s value and focus on Integrity would never have allowed him to do so. He was given the Excellence Award for his display of honesty and integrity.

CEO, UBA Francophone Africa, Mr. Emeke Iweriebor, Executive Director, Lagos and West, Mr Ayo Liadi, CEO, UBA Anglophone Africa, Mr. Oliver Alawuba, Award Winner and MD/CEO, UBA Tanzania, Mr. Peter Makau, at the Annual UBA CEO Awards which was held in Lagos at the weekend

The Group Chairman, Tony Elumelu went on stage to congratulate Ogbonagbo personally. Elumelu said that Ogbanagbo exemplified someone who is committed to the hallmarks of Excellence in the execution of his duties.

“This is an example to us all. How anyone, no matter their position in our Group can distinguish themselves and set an example. Today, we stand here to celebrate a junior UBA staff member, who returned money that was misplaced and who through this action, gained much more than he could ever have imagined. As a leading pan-African bank, this is what we stand for and we commend Ibrahim Ogbonagbo for living the principle of integrity” Elumelu said

Mr Ogbonagbo was not only recognized and awarded the 2017 CEO Excellence Award, but he warmed the hearts and minds of many.  He received a standing ovation, as well as rewards from dignitaries in the audience who came on stage to acknowledge him. The Governor of Adamawa State , Alhaji Bindo Jibralla pledged the sum of $5,000 and he also received a personal commitment of $10,000 from the Governor of Bauchi state, Alhaji Mohammed Abdullahi Abubakar.  The Deputy Senate president, Senator Ekweremadu said that Ogbanagbo’s name will be announced at the floor of the Senate during plenary and will be given the sum of N5,000,000 by the Senate.

The theme for the night was “the Journey of UBA”, brought to life by an African entertainment concept, crisscrossing the length and breadth of Africa and highlighting UBA’S Pan-African vision, starting with its oldest region, West Africa and showcasing East and Southern Africa, as well as the significant presence of an African Bank in New York, London and Paris.  There was dance and prose, rhythm and theatre . There were also loved artistes including Dare Art-Alade who opened the show with a terrific rendition of the Nigerian National Anthem, Adekunle Gold, Dr. Sid, Flavor N’abania, P-Square, Awilo Longomba from the Congo and the undisputed King of Juju music, King Sunny Ade. Guests and dignitaries, management and staff of UBA found themselves letting their hair down and throwing protocol to the wind.

GMD/CEO, UBA Plc, Mr. Kennedy Uzoka; Deputy Senate President, Sen. Ike Ekweremadu; Group Chairman, UBA Plc, Mr. Tony Elumelu; Governor of Adamawa State, His Excellency Bindow Jibrilla, at UBA CEO Awards which was held in Lagos at the weekend

Governors of Adamawa and Taraba States, Deputy Senate President, Senator Ekweremadu, former Governor Donald Duke, Alhaji Abdul- Samad Rabiu and many others including key industry players, diplomats, ministers and key influencers in Nigeria, as well as the CEOs and Board Chairmen of the 19 African countries in which UBA operates, democratising banking for over 14 million customers , witnessed the event.

In all it was a night to remember, an evening of reward and celebration, and perhaps most poignantly, the story of how the integrity and honesty of a UBA security staff could become the role model of an African group of over 25,000 people and a symbol of the paramount commitment of UBA to its customers.

United Bank for Africa Plc is a leading pan-African financial services group, with presence in 19 African countries, as well as the United Kingdom, the United States of America and France.

UBA was incorporated in Nigeria as a limited liability company after taking over the assets of the British and French Bank Limited who had been operating in Nigeria since 1949. The United Bank for Africa merged with Standard Trust Bank in 2005 and from a single country operation founded in 1949 in Nigeria – Africa’s largest economy – UBA has become one of the leading providers of banking and other financial services on the African continent. The Bank provides services to over14 million customers globally, through one of the most diverse service channels in sub-Saharan Africa, with over 1,000 branches and customer touch points and robust online and mobile banking platforms.

Following its listing on the NSE in 1970, UBA became the first Nigerian bank to make an Initial Public Offering while also being the first Nigerian bank to issue Global Depository Receipts. UBA shares are publicly traded on the Nigerian Stock Exchange and the Bank has a well-diversified shareholder base, which includes foreign and local institutional investors, as well as individual shareholders.

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BUSINESS

One Stop Online Shopping Platform, Jankaramall, Hits Cyberspace

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Conceived from a deep desire to re-redefine the online shopping narratives as well as create a standard, first class and relevant shopping experience for Nigerians, especially those resident in Port Harcourt and its environs, Jankaramall has hit the cyberspace, and with a reliable promise to ensure trust and all new level convenience.
Launched in October 2018, Jankaramall, with headquarters in Port Harcourt, Rivers State, Nigeria, is endowed with the best of qualitative approach to easy online shopping and stress free timely delivery.
According to the Chief Executive Officer, Mrs. Enitan Igwe, jankaramall.com is not just the everyday online shopping platform, but a one stop arena where virtually everything ranging from household essentials, electronics, health and beauty care products, foods and beverages ready-made meals, home appliances, groceries, office supplies, among others can be derived at the snap of the fingers or rather a click.
Hear her:

“Jankara is an online store with rich Nigerian heritage offering world class shopping experience. Customer satisfaction is extremely important to us, therefore we ensure that our prices are fair and competitive.

“Jankaramall was conceived from an intense desire to create a modern and relevant retail shopping experience for Port Harcourt and Nigeria as a whole and a more convenient way for people to get their everyday needs without the hassles of moving out of your comfort zone just to get desired groceries. We don’t just sell groceries, we take the stress off of you and give you time to spend on more rewarding activities.”
With an established vision “To be the biggest and most preferred one-stop online shopping destination for grocery, household essentials, home cooking, personal care and general consumer goods in Africa”, Jankaramall.com is fast taking over the cyberspace, making life easy for a great number of people who are always on the go.
Jankaramall does not only deal with continental products but is also into local brands to ensure the customers’ all round care and wellness. Even pets are not left out as there is a large assortment and variety of Pet foods and accessories available.
Mrs. Igwe continues: “To ensure you have utmost trust and reliability and more convenience, you can also pay for your order on delivery. This gives you the chance to access your products and make sure they are in good condition before you make payment. With Jankara, online shopping is easier in Port Harcourt and Nigeria.”
Jankara is derived from the popularly Lagos market called Jankara Market, located at the centre of the Lagos Island, where it is reported that everything under the heavens, is always available, no matter the time. And through to type, Jankaramall.com is never in short supply of anything money can legitimately buy. So whatever it is you wish to buy, http://www.jankaramall.com is just a click away, and offers lots more at the lowest of prices.
Note: Jankara caters for individuals and corporate needs.
Give it a try today; make that call now!
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GLOBAL TRANSACTIONS GET EASIER WITH FIRSTBANK’S CARD OFFERINGS

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By EHIME ALEX

As in many developing countries, cash has been the most prevalent mode of payment in Nigeria until 2012 when the Central Bank of Nigeria (CBN) introduced the cashless policy with the aim of promoting the use of electronic payment channels instead of cash.

Since then, banking services in Nigeria have shifted from physical and tangible distribution to technology-enabled, such as internet, automated teller machine (ATM), mobile phones, point of sale (POS) and mobile money channels.

African economies are also in support of driving cash out of the financial system and the introduction of digital payment solutions is in line with their cashless strategies.

It is also worthy of note that one of the prerequisites for the development of national economy is to encourage a payment system that is secure, convenient, and affordable. In this regard, developed countries of the world, to a large extent, have moved away from paper payment instruments toward electronic ones, especially payment cards.

Looking at data from the CBN official website on E-Payment transactions from 2012 to 2018, it is clear that there has been an exponential increase in the volume of transactions carried out through various channels.

For instance, the volume of ATM transactions carried out in 2012 was approximately at 375.5 million compared to 875.5 million recorded in 2018. Also, the volume of transactions recorded from the POS and Internet channels rose from 2.58 million to 295.89 million, and 2.27 million to 50.8 million in the review period respectively.

This suggests that, the e-payment channels, if well implemented will help achieve the CBN‘s objective of expanding, deepening and modernizing the payment system in Nigeria, and also galvanize the apex bank in ensuring that Nigeria ranks among the top 20 economies of the world in line with the nation‘s vision 2020 aspirations.

To this course, and in line with its pioneering strategy and focus at smartly improving payments infrastructures and greater usage of non-cash means in the country, First Bank of Nigeria Limited recently launched Visa Multi-Currency card, the first of its kind to be offered by any financial institution in the country.

This All-in One-Card has by all means added to the array of FirstBank’s card offerings: Naira MasterCard and Visa Gold card.

The FirstBank Naira MasterCard, a chip and PIN Debit Card, offers a convenient alternative to the use of cash, and cheques. It is a naira denominated card linked to customer’s current or savings account, and can be used to make purchases online, pay bills and access cash at ATMs point worldwide.

With it, cardholders go cashless, have zero need for Personal Travel Allowance (PTA) or Business Travel Allowance (BTA), and also have increased limits for international transactions up to $5000 monthly on all channels with a daily ATM cash withdrawal limit of $300.

While the FirstBank Visa Gold card, an international premium credit card, is a U.S. Dollar- denominated card, secured also by chip and PIN technology. Its higher daily spending limits on ATM, POS and Web are $1,000, $10,000 and $5,000 respectively, anywhere in the World.

However, in addressing challenges many Nigerians faced while travelling abroad, FirstBank has introduced the Visa Multi-Currency card with some unique features. Before now, the major pain points for travelers have been how to source different currencies with high and non-transparent exchange rates.

In today’s businesses where expectation is significantly increasing, consumers have to embrace innovative new technology made available, such as the FirstBank Visa Multi-Currency of card, for global transactions.

The newly launched FirstBank Visa Multi-Currency card is an enhancement to the existing Visa Debit Dual Currency card. Having other unique features, the card can be linked to either or all customer’s NAIRA, USD, EURO and GBP accounts. It is designed to enhance customer experience when transacting globally outside Nigeria, and to address challenges many Nigerians faced while travelling abroad thereby positioning the bank at meeting the needs of its increasingly global customer base.

Besides other benefits are POS and Online purchases, access to and use of ATMs worldwide, and no cash collateral requirement prior to its issuance.

It is an international card secured by Chip and PIN technology with a lifespan of 3 years, and it has additional protection for web-based transactions with “Verified by Visa” (VbV). In fact, it is a one card that enables access to funds throughout the world, providing maximum protection for all card users.

It has a daily withdrawal limit of N150,000 and $1,000 for local and International transactions on the ATM channel, and N1,000,000 and $6,250 for local and international on Web. While on POS, Current account cardholders have a withdrawal limit of N2,500,000 and Savings account cardholders N500,000 distinctively for local, but $2,500 parallel for International transactions.

In the words of Mr. Chuma Ezirim, Group Executive, e-Business & Retail Product, “FirstBank takes pride in pioneering the Visa Multi Currency Card in the country, as we remain committed to providing products and services that are designed to ensure the banking convenience of our customers regardless of their location.”

“This card is designed to make traveling fun for our customers and ensure they have a seamless transaction experience during their vacation, tourism and other business-related trips around the globe,” he added.

True and true, FirstBank has shown itself to be a digital innovating bank since the craze of technological transformation in the financial sector, with various Awards, achievements and recognitions.

This Nigeria’s Bank of first choice was named the first financial institution in the country to achieve sustained alternative channels transaction volumes of 100 million transactions in December 2015 and May 2016.

In 2015, FirstBank won two awards in the eBusiness category: MasterCard Cardless Champion award for International acceptance across all POS channels; and MasterCard Cardless Champion award for Mobile POS (MPOS) merchant acquisition.

In 2016, it won three awards also in the eBusiness category, viz: Asian Banker award for Best Mobile Payment Product for West Africa; Asian Banker award for Credit Card of the Year for West Africa; and Global Finance Award for ‘Digital Bank of Distinction – Emerging Markets, Africa Category’.

For two consecutive years, 2016 and 2017, the bank was honoured with the Digital Bank of Distinction, Nigeria award in the Global Finance Best Digital Banks Awards.

While still counting, in 2017, FirstBank won the Cashless Champion Award of MasterCard International on POS International transactions acquiring, and same year won Interswitch awards on Fastest Mobile Penetration in Africa; Highest Card Transacting Bank in Nigeria; and Highest Verve Issuing Bank.

For FirstBank to sustain its relevance and be part of the banks of the future, it must continue to be proactive to customers’ goals, their ‘next big thing’, and invest heavily, rediscover and reassert its core role in society, while securing ongoing support of policymakers.

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FIRSTBANK SPOTLIGHTING OPPORTUNITIES IN THE AGRICULTURE VALUE CHAIN

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BY OBINNA EMELIKE (BUSINESSDAY)

In 2017, the Nigerian agriculture sector witnessed a revolutionary discourse on the economic benefits of sustainable agriculture value-chain as an alternative source of economic development and foreign exchange with the launch of FirstBank Agric Expo.

It was a first-of-its-kind initiative that afforded the bank the opportunity to aggregate top players in the agricultural sector under one roof for easy relationship establishment, as well as, enlighten customers and prospects alike about FirstBank’s readiness to support their Agricultural businesses.

The event, which was oversubscribed by 100 percent in its maiden edition because of its relevance, also positioned the bank as a thought leader in the agricultural financing space in the country. For leading that discourse and opening the agricultural financing space, the bank’s agric portfolio recorded a growth of N11.65billion as a direct impact.

Riding on the success of the maiden edition, the bank has gone ahead to further engage key policy influencers, agriculture service providers, primary producers, exporters and top players in the agric value chain, among others in the 2018 edition, as well as promising a better engagement in this year’s edition of the expo.

Considering the falling oil prices and the urgent need to diversify the economy, the FirstBank Agric Expo is imperative. Expressing his delight on FirstBank’s leading role at not just promoting Agriculture but diversifying the Nigerian economy, Adesola Adeduntan, CEO, First Bank of Nigeria Limited, sees opportunities beyond economic diversification in the non-oil sector, which agriculture leads. “As Nigeria expands opportunities in its non-oil sector, especially Agriculture, we remain committed to the growth of the agricultural sector and its contribution to the nation’s Gross Domestic Product”, the CEO said.

Also, the bank is venturing into the agric financing space in order to promote entrepreneurship and employment opportunities bearing in mind that agriculture has potential to take millions of unemployed off the streets when the right investment are made and thoroughly coordinated.

So, the bank is using the FirstBank Agric Expo, which is now in its third edition to “build the agribusiness economy, which is capable of delivering sustained prosperity by meeting domestic food security goals, generating exports, supporting sustainable income and creating employment opportunities”, Adeduntan assured.

Ironically, Nigeria, according to Audu Ogbeh, former Minister of Agriculture, spends about $22 billion annually to import food into the country.

But with sustained gains from the Agric Expo, more funds would be available to agric entrepreneurs to improve production, and reduce the high importation of food that has negatively impacted Nigeria’s Balance of Trade.

With more funding, the bank assured that Nigeria can be self-sufficient in producing things it has comparative advantage on, especially rice, the staple food, which can be grown across the country.

As well, improved funding in the agric sector will result in more entrepreneurs, more investments, more hands in the farms, more food produced, huge foreign exchange earnings from exportation, as well as, less crime in the country. Though the National Bureau of Statistics (NBS) report stated that the value of agricultural exports rose by 115.1 percent in the fourth quarter of 2018, the country can double the value if agric entrepreneurs are financed and guided, which makes the First Bank Agric Expo very imperative.

As a continuous financier of credit worthy agro-allied businesses, the bank is rolling out the drums once again to hold the third edition of the agric expo. Like the previous editions, the expo will hold on August 30, 2019 at the Eko Hotel and Suites, Lagos with the theme, “Agricultural Value Chain – Spotlighting Opportunities and Managing Risks” and would have Professor Benedict Oramah, president, AFREXIM Bank, as the keynote speaker.

It will host over 600 delegates and over 60 exhibitors who will display the latest technology in farm equipment, tools and machineries, as well as, packaged finished agricultural produce, logistics and supply, thereby keeping the participants and sundry agribusiness practitioners abreast with new opportunities in the Agricultural industry.

Besides the plenary session, the expo will feature three masterclasses with in-depth analysis on specific areas of Agribusiness, facilitated by enterprising Subject Matter Experts (SMEs). The masterclass facilitators include; Leonard Anyanwu, Group Executive Director, Saro International Limited; Segun Ogunwale, Team Lead, Kominity Digital and Bamidele Ayemibo, Managing Director, 3T Impex Trade Centre, who will provide insight, as well as, share success stories and experiences.

For the agric entrepreneur looking to grow your business, there are many reasons to be at the expo as FirstBank has a large base of agribusiness clients across Nigeria who you will likely meet.

 

 

 

 

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