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UBA Reinforces Commitment to Efficient Customer service Delivery

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By Dan Premo & Segun Lawal(iroko)

…Celebrates staff with renewed focus on Integrity, Enterprise and Excellence

Africa’s leading financial service merchants, The United Bank for Africa Plc (UBA) recently expressed its commitment to excellence in customer service, by celebrating members of staff who have strived to implement the Bank’s core values of Enterprise, Excellence and Execution.

The Eko Hotel Expo Centre, Lagos, Nigeria recently played host to customers, captains of industry, dignitaries from politics and diplomacy, staff and Board members from its 19 African country network, to witness the 2017 UBA CEO Awards.

Established in 2008, the prestigious Awards event seeks to celebrate outstanding performance within the UBA Pan-African family, thus showcasing excellence, significant innovation and service as key areas of the Group’s business.

UBA’s industry-leading recent promotion of 3000 staff members illustrated the Bank’s appreciation of their contributions and their service delivery to customers. Amongst a distinguished audience, the Bank and senior management on Saturday night again celebrated its staff at the CEO Awards Ceremony, in UBA’s inimitable style – bringing together Lions and Lionesses from across Nigeria and Africa.

L-R: CEO, UBA Francophone Africa, Mr. Emeke Iweriebor, Executive Director, Lagos & West, Mr. Ayo Liadi, Award Winner & MD/CEO, UBA Cameroun, Mr. Isong Udom; and CEO, UBA Anglophone Africa, Mr. Oliver Alawuba, at the Annual UBA CEO Awards which was held in Lagos

In the Over 10 Awards given, of each award category, the GMD, Kennedy Uzoka regaled winners saying: “We recognise and appreciate that there are so many staff members who have demonstrated aspects of each of our core values, but we have had to single out the very best. We celebrate our Lions and Lionesses who used their ingenuity and creativity, as well as their industry experience and passion, to work tirelessly to deliver excellent service to our customers and to continue to achieve exceptional results within the Group’.

Various winners emerged having excelled in innovation and execution across Africa. There were also those who were rewarded for their entrepreneurial abilities. The CEO of UBA Ghana, Mrs Abiola Bawuah was chosen in the special award category of “Business Leader who defied all odds and opened up new opportunities for the Bank”. Mrs Bawuah was described by the GMD as ‘a relentless CEO who breaks barriers, extends the horizon and motivates, inspires and encourages others.’

On the night, Ibrahim Ogbanagbo, the UBA security staff at the UBA Oba Akran branch in Lagos, who found $10,000 cash belonging to a customer and returned it to the customer stole the show. Ogbanagbo talked about how the $10,000 could have changed his life and how he could have taken it, but how his upbringing, as well as UBA’s value and focus on Integrity would never have allowed him to do so. He was given the Excellence Award for his display of honesty and integrity.

CEO, UBA Francophone Africa, Mr. Emeke Iweriebor, Executive Director, Lagos and West, Mr Ayo Liadi, CEO, UBA Anglophone Africa, Mr. Oliver Alawuba, Award Winner and MD/CEO, UBA Tanzania, Mr. Peter Makau, at the Annual UBA CEO Awards which was held in Lagos at the weekend

The Group Chairman, Tony Elumelu went on stage to congratulate Ogbonagbo personally. Elumelu said that Ogbanagbo exemplified someone who is committed to the hallmarks of Excellence in the execution of his duties.

“This is an example to us all. How anyone, no matter their position in our Group can distinguish themselves and set an example. Today, we stand here to celebrate a junior UBA staff member, who returned money that was misplaced and who through this action, gained much more than he could ever have imagined. As a leading pan-African bank, this is what we stand for and we commend Ibrahim Ogbonagbo for living the principle of integrity” Elumelu said

Mr Ogbonagbo was not only recognized and awarded the 2017 CEO Excellence Award, but he warmed the hearts and minds of many.  He received a standing ovation, as well as rewards from dignitaries in the audience who came on stage to acknowledge him. The Governor of Adamawa State , Alhaji Bindo Jibralla pledged the sum of $5,000 and he also received a personal commitment of $10,000 from the Governor of Bauchi state, Alhaji Mohammed Abdullahi Abubakar.  The Deputy Senate president, Senator Ekweremadu said that Ogbanagbo’s name will be announced at the floor of the Senate during plenary and will be given the sum of N5,000,000 by the Senate.

The theme for the night was “the Journey of UBA”, brought to life by an African entertainment concept, crisscrossing the length and breadth of Africa and highlighting UBA’S Pan-African vision, starting with its oldest region, West Africa and showcasing East and Southern Africa, as well as the significant presence of an African Bank in New York, London and Paris.  There was dance and prose, rhythm and theatre . There were also loved artistes including Dare Art-Alade who opened the show with a terrific rendition of the Nigerian National Anthem, Adekunle Gold, Dr. Sid, Flavor N’abania, P-Square, Awilo Longomba from the Congo and the undisputed King of Juju music, King Sunny Ade. Guests and dignitaries, management and staff of UBA found themselves letting their hair down and throwing protocol to the wind.

GMD/CEO, UBA Plc, Mr. Kennedy Uzoka; Deputy Senate President, Sen. Ike Ekweremadu; Group Chairman, UBA Plc, Mr. Tony Elumelu; Governor of Adamawa State, His Excellency Bindow Jibrilla, at UBA CEO Awards which was held in Lagos at the weekend

Governors of Adamawa and Taraba States, Deputy Senate President, Senator Ekweremadu, former Governor Donald Duke, Alhaji Abdul- Samad Rabiu and many others including key industry players, diplomats, ministers and key influencers in Nigeria, as well as the CEOs and Board Chairmen of the 19 African countries in which UBA operates, democratising banking for over 14 million customers , witnessed the event.

In all it was a night to remember, an evening of reward and celebration, and perhaps most poignantly, the story of how the integrity and honesty of a UBA security staff could become the role model of an African group of over 25,000 people and a symbol of the paramount commitment of UBA to its customers.

United Bank for Africa Plc is a leading pan-African financial services group, with presence in 19 African countries, as well as the United Kingdom, the United States of America and France.

UBA was incorporated in Nigeria as a limited liability company after taking over the assets of the British and French Bank Limited who had been operating in Nigeria since 1949. The United Bank for Africa merged with Standard Trust Bank in 2005 and from a single country operation founded in 1949 in Nigeria – Africa’s largest economy – UBA has become one of the leading providers of banking and other financial services on the African continent. The Bank provides services to over14 million customers globally, through one of the most diverse service channels in sub-Saharan Africa, with over 1,000 branches and customer touch points and robust online and mobile banking platforms.

Following its listing on the NSE in 1970, UBA became the first Nigerian bank to make an Initial Public Offering while also being the first Nigerian bank to issue Global Depository Receipts. UBA shares are publicly traded on the Nigerian Stock Exchange and the Bank has a well-diversified shareholder base, which includes foreign and local institutional investors, as well as individual shareholders.

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FIRSTBANK HOSTS WEBINAR TO SENSITISE INDIVIDUALS AND BUSINESSES ON STAYING PROTECTED IN THE INFORMATION AGE

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First Bank of Nigeria Limited, Nigeria’s leading financial inclusion services provider has announced a webinar to sensitise individuals and businesses with useful information on being protected in today’s digital age. 

 

The virtual event is scheduled to hold by noon on Friday, 16 April 2021 with “Staying Protected Amidst the Pandemic Chaos” being the topic to be discussed at the event. Registration is ongoing for the event via the link https://firstbanknigeria.zoom.us/webinar/register/WN_PUnqA7enTMG8o0OfOaWxlg 

Today’s world, largely referred to as the digital age has been influenced by information technology which has optimised the way we carry out our individual and business activities.

However, the current age has been marred by illicit activities like identity theft, internet fraud amongst many others which poses a risk to the safety of individuals and businesses. Attending the webinar will have participants knowledgeably equipped with vital information that will ensure they make informed decisions, thereby promoting their safety whilst staying protected against possible risks and malicious attacks.

Tope Aladenusi, Chief Strategy Officer & Cyber Risk Services Leader, Deloitte West Africa; Confidence Staveley, Cyber Security Evangelist/ Founder, Cybersafe Foundation and Harrison Nnaji, Chief Information Security Officer, FirstBank will lead the discussion at the event.

Speaking on the planned Webinar, Dr. Adesola Adeduntan, CEO of FirstBank Group noted that “the world as a global village is associated with not just benefits but also risks of cyberattack and for individuals, businesses and governments to make the best out of the digital and online opportunities, they need to be deliberate in protecting themselves against cybersecurity threats”.

He further noted that, “in today’s digital age, which the pandemic has accelerated the embrace, cyberattacks are occurring at an alarming rate across the world. As such, no individual, business or government entity with digital and online presence is immune to cyberattacks; and the financial, physical and legal implications of an attack can be significantly upsetting.’’

In concluding, he enjoined everyone to participate in the forthcoming webinar as it is a viable opportunity to stay informed whilst being abreast with current trends that are pivotal to promoting safety in today’s world that is driven by information technology”.

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Winners emerge in Heritage Bank’s ‘YNSPYRE’, Cream Platform Promo

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L-R: Isaiah Edidae, Experience Centre Manager, Heritage Bank Plc; Oladapo Daniel Oyebanjo aka Dbanj, Ynspyre product ambassador; Tonto Dike and Damian Okoroafor, CEO Cream Platform/D-Kings Men Media, at Heritage Bank’s ‘YNSPYRE’ and CREAM platform monthly draws held at Heritage Bank Regional Headquarters, 24 Algiers road, Wuse Zone 5 Abuja, weekend.

CREAM Platform, Nigeria’s premiere creative reward platform officially kicked off its partnership with Heritage Bank’s YNSPYRE Initiative with the commencement of the CREAM Monthly draws on Friday – March 26th 2021, rewarding subscribers who dialed the *745*463# code, with lots of cash and other prizes.

The CREAM YNSPYRE Draw proper started off on a great note with random picking of numbers electronically and with some never-to-be-forgotten moments producing 5 winners who went home with the sum of N200, 000 each as well as a pledge by D’Banj to fully support their businesses and passion in a call session from D’banj to the lucky winners.

Recently, Heritage Bank doled out the sum of N1million to Damilola Adeyemi, a winner of an online giveaway competition to celebrate the bank’s product, Ynspyre ambassador, D’banj, which heralds launching of the Ynspyre Account set aside for talented young Nigerians in the different spectrum of the creative and entertainment industry.

At the draw held on Friday in Abuja, five winners were chosen from a pool of Heritage Bank’s customers that are currently on the Cream Platform and subscribers who dialed the *745*463# code for transactions.

The Cream Platform is chaired by popular Nigerian musician D-Banj (real name Oladapo Oyebanjo).

The event was attended by the Heritage Bank Regional Executive, Abuja and North, Mr George Okoh-Oboh; popular Nollywood Actress Tonto Dikeh; popular musician Mr Easi (real name Isaiah Ediae) and other top officials of the bank.

Speaking at the event, Okoh-Oboh described the partnership between Heritage Bank and Cream Platform as a game changer for the creative industry in Nigeria.

He said, “It’s been a smooth journey and the Bank has also set aside certain funds for the creative industry because we believe that is needed to support our youths.

“And so what we have done is to be able to put this out there so that we can select very talented youths working with D-Banj and once they meet certain criteria, we will be able to lend across to them as a bank.

“So the funds have already been set out and waiting this launch which we are having today. So it’s quite an interesting story for the bank and it’s a great day for us today.

In his comments at the draw, D-Banj who was physically present at the event, said that the Cream Platform has built a strong reputation for producing some of the brightest talents in the country over the last couple of years.

He said the purpose of the platform was to have a creative hub for Africa where people can upload their contents, be discovered and get funding support from Heritage Bank.

He said the platform would enable Nigerians discover their talents in areas such as entertainment, entrepreneurship, music, arts and other areas in the creative industry value chain.

He expressed optimism that the creative industry, if properly harnessed, has the potentials to reduce the level of unemployment in the country, boost wealth creation for the people and help the country generate the much needed foreign exchange.

He noted that with the creative industry accounting for one of the highest exports from Nigeria, time has come for operators in the sector to be supported with the finances.

He said, “This year will make it five years that the platform was launched and our main aim is to create a gateway to the creative hub of Africa. With so much talent in the country and the hub in the continent, we saw it as a platform for people to have that access to become whatsoever you desire.

“And it’s no news that Heritage Bank is our partner to provide the access and financial help that you will need.

The creative industry is one of the biggest exports in the last three years now whether you are looking at music, fashion, movies. But we need that financial help, that financial backing.

“So for a long time, we have been discussing with Heritage Bank to see how we can get the funds and get that help to the people.

“And today is going to be the first time that we are actually rewarding the customers. Heritage Bank went further to help us create the ‘YNSPYRE’ Product.

“This product is for the youths and the creative industry to help ease access to funding contents uploaded on the Cream Platform.”

In her comments, Dikeh urged D-Banj and the Bank to create more awareness about the product to enable many people to take advantage of the initiative.

She said as an advocate of youth empowerment, the initiative would help to harness the potentials if the youths and stimulate the much needed development of the creative industry.

Some of those that won at the digital draw such as Blessing (An Entreprenuer), Justice Isaac Precious (A footballer and musician) and John (A Caterer) expressed joy for emerging winners.

They also commended the bank and D-Banj for the coming up with the initiative.

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FIRSTBANK SETS TO EMPOWER WOMEN IN THE FOURTH EDITION OF ITS ANNUAL FIRSTGEM EVENT

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First Bank of Nigeria Limited, Nigeria’s premier and leading financial inclusion services provider has announced the fourth edition of its annual FirstGem Conference, tagged FirstGem 4.0. The 2021 event is themed ‘The Art of Negotiation’ and convened to provide women with insights on the secrets of wealth management, investment and savings. It is scheduled to hold on Wednesday, 31 March 2021. Participants are required to register via the link http://bit.ly/firstbankwebinar

 

The product, FirstGem, is an account designed specifically to meet the needs of women, aged 18 years and above. The product is targeted at a broad spectrum of women, working professionals, entrepreneurs or market women to promote their business through an array of benefits, from free business advisory services on business funding, specialized training on Business Development initiatives (online and physical), regular information or insights on business opportunities or openings in various sectors and industries. FirstGem account owners have access to mouth-watering discounts at merchant outlets (spas, salons, grocery stores) that offer lifestyle products and services.

 

The Guest Speakers at the event are Mrs. Ibukun Awosika – Chairman, Board of Directors, First Bank of Nigeria Limited; Prof Pedro Videla – Prof. of Economics at IESE Business School and Prof Mehta Kandarp, Senior Lecturer, IESE Business School. They would respectively speak on the topics; the theme of the International Women’s Day “Choose to Challenge”, the current state of the Global Economy and how it Impacts Business Decisions and Negotiation as a Tool for Winning in Business & Career.

 

During the event, FirstBank SME customers would be given the opportunity to pitch their business idea and stand a chance to get N1,000,000 seed fund to kick-start their business. The business ideas would be judged by the following criteria; Originality, Feasibility, Good presentation skills and Sustainability.

 

Speaking on the event, Mr. Francis Shobo, Deputy Managing Director, Firstbank said “The FirstGem 4.0 is the icing on the cake in the streams of initiatives and activities we have organised and participated in March as we join the world to celebrate women for the indelible roles they play in our society. Through these activities, we spearhead the call on the need to promote women inclusiveness in the country as the role they play towards the continued socio-economic growth and development of any given society cannot be overemphasized.”

 

Shedding light on the impact of the FirstGem account, he said “our FirstGem account is specifically designed to meet the financial needs of women as it offers unrivalled services that empower women to do more and achieve more. It seeks to drive financial development and the empowerment of women through gender engineered programmes. At FirstBank, we recognize that promoting female entrepreneurship and empowerment is crucial to a better society, “he concluded.

 

Since the product launch in October 2016, the Bank has implemented various activities targeted at promoting female empowerment, impact and influence in the economy. Through its online portal – designed to provide a virtual online community with over 61,293 members where like-minded women irrespective of where they are in Nigeria and abroad, gather to connect, grow and share knowledge on everything about lifestyle, motherhood, career development, entrepreneurship, health, work and family. We encourage all women to join the community by signing up via this link https://firstgem.com.ng/community to enjoy this experience.

 

FirstGem has successfully empowered women in states across the geo-political zones in Nigeria and the United Kingdom.

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